Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a PayID casino we haven't covered yet? This page explains how to reach Online Casinos Australia and what we're able to help with.
What we can help with
Online Casinos Australia is an independent comparison site for Australian players researching offshore online casinos, including operators that support PayID and other local payment methods. We're not a casino ourselves, and we don't process deposits, withdrawals or bonus claims. That means we're best placed to help with:
- Questions about how we rank and review casinos on this site
- Corrections — if a bonus term, licence detail or payment method looks out of date
- Suggestions for casinos or payment methods you'd like to see covered
- General feedback on the site's content or usability
What we can't do is intervene in a dispute between you and a casino operator, process a withdrawal on your behalf, or verify your identity with a gambling site. Those matters sit entirely with the operator you signed up with, and most licensed casinos publish their own support contact and complaints process on their site.
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:
- For questions about how our rankings work and why commercial relationships don't decide position, see our About Us page.
- If you're concerned about your gambling habits or want to understand self-exclusion and deposit limits, our Responsible Gambling page covers the tools and support services available in Australia.
- For the legal terms that govern use of this site, including how we source and present information, see our Terms and Conditions.
- If you're researching options outside Australia, our Non Gamstop Casinos UK 2026 page covers a separate market with its own rules.
What to include in your message
If your query relates to a specific casino review — a PayID processing time, a bonus wagering requirement, or a licence number, for example — it helps us respond accurately if you mention:
- The name of the casino or page you're referring to
- What information you believe is outdated or incorrect
- Where possible, a source or date for the correct detail
This lets us verify the point properly rather than making changes based on a single unconfirmed report — accuracy matters more to us than speed.
A note on independence
Some of the operators listed on this site pay us a commission when a reader signs up through our links. This arrangement doesn't affect how casinos are rated or ranked, and it doesn't change how we handle correspondence — feedback about a top-rated operator is treated the same as feedback about any other listing. If you notice anything on the site that reads as promotional rather than informative, that's exactly the kind of feedback worth sending us.
Player safety comes first
If you're reaching out because you or someone close to you is struggling with gambling, please don't wait for a reply from us — Australian support services such as Gambling Help Online and the National Gambling Helpline are set up to respond immediately, and our Responsible Gambling page lists the tools most Australian-facing casinos offer, including deposit limits, time-outs and self-exclusion. All players using the casinos reviewed on this site should be 18 or over, and eligibility can vary by operator and by state, so it's worth checking an operator's own terms before signing up.
Response times
We aim to review and respond to messages within a reasonable timeframe, though as an independent review site we don't offer round-the-clock support in the way a licensed casino's customer service team might. For anything urgent involving an active account, a pending withdrawal or a bonus dispute, contacting the casino operator directly — most offer live chat or email support in Australian-friendly hours — will get you a faster and more useful answer than reaching out to us.